Announcements

Denial of Service Attack (Resolved)

It looks like we are currently the target of a very large denial of service attack. We are working on isolating and mitigating this now, and appreciate your patience during this time.

Update
The attack appears to have subsided a short time ago. We're continuing to monitor the situation.

Update
We have seen no repeated denial of service attacks destined towards the network since the attack subsided last night.

Posted: 11 March 2014
By: Paul Dancey

High Load - (Chad) (Resolved)

This server is currently experiencing a high load which may be causing some issues with stability and access. The matter is currently under investigation and further information will follow as it becomes available. Thank you for your patience in this matter.

Update
The high load has passed and all services have remained online.

Posted: 9 March 2014
By: Paul Dancey

FTP Attacks (Resolved)

We are aware of an ongoing attack towards FTP services on our network.

This attack consists of many connections being launched towards the FTP servers on multiple machines causing a denial of service style effort towards the FTP services. Users affected will be greeted with "421 - 25 users (the maximum) are already logged in, sorry" which will then reject the log in connection.

We have been working on mitigating these attacks, however the range of addresses being used to launch the attacks are very broad and as such this is proving challenging to determine which is and which isn't legitimate traffic.

As an alternative solution to uploading files via FTP, customers may use File Manager in cPanel to make small modifications and upload small files/bulk archive uploads.

We will continue working on the mitigation process and will update customers once we have more information.

Update
It appears that the measures taken to mitigate this attack have been successful, and there has been no re-occurrence over the past 24hrs. We therefore regard this particular issue as resolved, but will of course continue to monitor the situation.

Posted: 7 February 2014
By: Paul Dancey

Network Maintenance (Completed)

Due to a potential issue on one of the network switches at our data center, we are performing unscheduled maintenance on the device. During this time you may experience some issues connecting to your server. We will keep you informed with further updates.

Update
The issue with the network switch has been isolated and resolved, and everything should now be working normally. We apologise for any inconvenience caused by this issue.

Posted: 29 January 2014
By: Paul Dancey

Cymnet Announcements last updated: 29 May 2018 at 12:36:18 AM